Top row: Eileen Cohn OT, Michae,l Chan RN, Jessica O’Gorman PT Bottom Row: Tia Pittman Face to Face Coordinator, Susan PIvacek Medical Records, Mary Ellen Dawley QI Director
Lynn, MA—All Care Visiting Nurse Association has long prided itself on providing the highest-quality services to patients. Each staff member works toward this goal every single day, according to Director of Quality Improvement, Mary Ellen Dawley, RN, BSN, COS-C.
“We strive to be the best we can be—our home health aides, nurses, OTs, PTs, speech therapists, social workers, each provides the highest quality care. We listen to our patients, and we individualize their care.”
So it is with pride that All Care VNA is pleased to announce DPH has given formal notification that All Care successfully passed its recent Department of Public Health survey with no deficiencies.
The Department of Public Health surveyed All Care VNA over a five-day period this month and All Care’s hard-working, compassionate efforts of health care providers and staff were noted with perfect scores. All Care also was awarded high accolades, without any deficiencies and in full compliance, as it has been for prior DPH surveys.
DPH carries out these surveys every three years with all certified home care organizations to ensure full compliance with the conditions of participation and guidance from the Center of Medicare and Medicaid services.
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Two DPH surveyors scrutinized All Care’s care plans, standards of care, policies and procedures, communication between patient care teams, infection control, and much more. This included examination of a myriad of records as well as intensive meetings with care providers and a dozen joint visits with patients chosen by the surveyors. More important, Dawley points out, All Care approaches the process with competence and confidence, knowing “this is the type of care we give every day. We aim to be cost-effective, comprehensive, and individualized for each patient. We help them set and achieve their individualized goals. That’s our mission in the community,” she said.
“One thing that stands out in my mind is that the surveyor mentioned that every joint visit she was on, she could not believe the praise patients had for us and the care our staff provide,” Dawley said. “This is so rewarding, because that’s what home care is all about…quality and compassionate care.”
Founded in 1911, All Care VNA is a Medicare/Medicaid-certified agency offering services of nurses, home health aides, specialists in geriatrics, oncology, diabetes, physical, occupational, and speech therapies as well as palliative care. All Care Hospice provides the highest quality medical and emotional care for those with life-limiting illnesses, as well as respite care, spiritual support, and bereavement counseling for families. All Care also offers All Care Resources, our private pay division for flexible in-home services. All Care employs nearly 600 people, serving over 50 cities/towns in the Greater Boston North, Merrimack Valley and North Shore communities. For more information, call 800.287.2454 or visit www.allcare.org.