Service Excellence Quiz

1. Individuals with dementia communicate the same way we do. *

True

False

2. Persons with dementia might: *

Start a new sentence and not be able to finish it.

Be overwhelmed when offered to many choices.

Become frustrated if asked to be questions.

All of the above.

3. Non-verbal communication can be helpful tool to use when communicating with an individual with dementia. *

True

False

4. Name 3 ways or things to do when communicating with an individual with dementia. *

5. A common thing to remember when interacting with an individual with dementia is to "be present". What does this mean to you? *

6. We cannot control the symptoms of out patients with dementia but we can control ourselves, including our attitudes and approaches, which can lead to successful outcomes for both staff and patients. *

True

False

Enter your first and last name: *

Enter your e-mail address: *

Enter your telephone number using this format 999-999-9999: *

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