Director of Information Systems & Administrative Operations

The Director of Information Systems Operations is responsible for overseeing information systems, operational workflows, and key administrative support functions across the organization. This role ensures effective implementation, management, and optimization of clinical and operational systems, while providing leadership to multiple operational teams. The Director partners closely with Operations, Clinical Services, Quality Improvement, and Patient Accounts to support compliance, efficiency, and high-quality service delivery.

Essential Duties and Responsibilities

• Manage ongoing education, maintenance, and system upgrades for CellTrak EVV (Electronic Visit Verification) platform
• Ongoing support and management of the AFC Home software for the Adult Foster Care Program.
• Supervision and management of the Operations Supervisor
• Supervise and manage Order Tracking staff, ensuring timely processing and follow-up of physician orders including coordination of hand delivery of physician orders outstanding more than 60 days.
• Supervise and manage Medical Records staff, including oversight of all medical record disclosures
• Supervise and manage the Receptionist function, including answering service schedules, issues and On-Page account
• Monitor weekly unconfirmed visit lists and visit data flow; collaborate with the ACR Manager to resolve outstanding issues
• Supervise and manage Face-to-Face staff; ensure valid documentation is obtained and provide backup support as needed
• Partner with the Patient Accounts Manager to ensure timely and accurate month-end closing
• Compile and analyze quarterly operational statistics; report findings to the VP of Operations, VP of Clinical Services, and Quality Improvement Director, and escalate identified trends or issues

Leadership and Management Competencies

• Effectively adapts to, introduces, and manages organizational and system change
• Identifies opportunities to improve systems, workflows, and procedures
• Manages difficult or confrontational situations with professionalism, tact, and respect
• Demonstrates strong leadership by delegating appropriately, accepting accountability, and supporting organizational goals and values
• Gives and receives constructive feedback in a productive manner

Additional Responsibilities

• Streamline workflows and eliminate unnecessary or inefficient procedures across departments
• Educate and cross-train Operations staff on all procedures to ensure adequate coverage and continuity
• Perform additional duties as assigned by the supervisor

Since 1911, All Care has been expanding programs and services to meet the changing needs of the patients we serve. All Care’s dedicated health care professionals and caring staff provide the highest quality, compassionate services to patients and families throughout the North Shore, Eastern MA, Greater Boston & Merrimack Valley communities. All Care specializes in providing a full continuum of in-home services. From nursing and rehabilitation therapy to palliative and hospice care to private pay services and adult foster care, we offer solutions, resources, and assistance to each patient and family ensuring quality of life at every phase of need. All Care is Medicare certified and licensed by the Commonwealth of Massachusetts.