Clinical Intake/Referral Specialist LPN/Medical Asistant

All Care VNA has a full-time LPN/Medical Assistant position available within our office as a Clinical Intake/Referral Specialist. This position is 9:00 am to 5:00 pm Tuesday thru Saturday, working in our state of the art office 4 days a week and working 1 day remote. In this role you are the primary contact for referrals sources via Electronic platforms, fax, phone or from our Business Development Liaisons. You will review and accept Clinical referrals for all services lines and case conference with clinical managers and liaisons regarding complex care cases. You will assist in the collection of clinical information to accurately complete referral documentation/ and to help facilitate the admission process. Must have knowledge of medical terminology, excellent Customer Service skills, data entry skills, and the ability to multi- task.

ESSENTIAL DUTIES AND RESPONSIBILITES

• Respond to all calls from potential clients and referral sources. Provide excellent communication when promoting services to potential clients.
• Conduct intakes for all clients and accurately enter data into the electronic medical record (EMR) system.
• Reviews authorization within the EMR for accuracy and process all required documentation associated with the authorization.
• Discharge clients within the EMR when services are terminated
• Enter, monitor and track all service orders within the EMR
• Contact other agency staff and outside institutions to obtain information and make appointments, etc.
• Provides reporting statistics, other record keeping and administrative work as requested
• Continually display excellent customer service skills

• Highly proficient with Microsoft Office applications (i.e. MS Word, Excel, Outlook, etc) and web browsers.
• Ability to work independently and exercise independent judgment
• Excellent organizational skills, including strong attention to detail and the ability to manage time effectively.
• Effective interpersonal skills to interact appropriately with all levels of staff and external contacts.
• Strong problem solving skills.
• Proven ability to maintain strict confidentiality of all personal/health sensitive information.

• Referral bonus opportunities
• Generous paid time off (PTO)
• Health insurance plan for you and your loved ones, Medical, Dental, Life, and Disability. Effective day of hire.
• Employer-matched retirement saving funds
• Mileage reimbursement
• Tuition reimbursement for qualifying degrees
• Pre-tax flexible spending accounts (FSAs) for health care and dependent care
• Personal wellness and financial offerings
• Short Term Disability, Supplemental Life Insurance, Accidental Death & Dismemberment Insurance, Life Insurance, Long Term Disability
• Discounted movie tickets
• Monthly employee appreciation events
• On-site Fitness Center (Lynn office)

Since 1911, All Care has been expanding programs and services to meet the changing needs of the patients we serve. All Care’s dedicated health care professionals and caring staff provide the highest quality, compassionate services to patients and families throughout the North Shore, Eastern MA, Greater Boston & Merrimack Valley communities. All Care specializes in providing a full continuum of in-home services. From nursing and rehabilitation therapy to palliative and hospice care to private pay services and adult foster care, we offer solutions, resources, and assistance to each patient and family ensuring quality of life at every phase of need. All Care is Medicare certified and licensed by the Commonwealth of Massachusetts.