Clinical Intake/Referral Specialist LPN

The Clinical Intake/Referral Specialist is responsible for managing the intake process for patients needing home health care services. This role involves gathering information from health care providers, ensuring smooth administrative processes, and ensuring that all necessary documentation is complete before patients begin treatment or care.

Schedule: Monday-Friday, 9am-5pm

Work Location: Lynn, MA

• • Assists referral sources in evaluating service needs of client/family.
  • Processes detailed information from referral source prior to initial home assessment to enhance a smooth transition to home care.
  • Evaluates crisis calls for immediate intervention as needed.
  • Interprets Agency policy and capacity to meet requests for services.
  • Seeks and maintains current operating knowledge of community resources.
  • Communicates information received in intake to clinical areas.
  • Keeps Manager informed of volume and flow of referrals to ensure Agency’s ability to respond responsibly to service requests.
  • Has working knowledge of Medicare/Medicaid Private Insurance as it relates to home care benefit.
  • Participates in the orientation program for new staff.
  • Any other duties/responsibilities assigned by supervisor.
  • Documents any patient and or family concerns or complaints on incident reports.

On Call Responsibilities:

• Answer all calls from answering service.
• Take referrals and MD orders/lab results during non-business hours and relay information to appropriate department in morning.
• Triage patient calls to visiting on call nurse, hospital or notifies day supervisor of problems and need for the next day visit.
• Documents all calls on log and the status of the call.
• Documents on clinical narrative any nursing information or teaching done to patients.
• Any other tasks assigned by supervisor.

• Current Driver’s License

• Education:
  • Graduate of NLN CNEA accredited LPN program
  • Current Massachusetts LPN license

• Experience:
  • Two years of progressive experience within the field of home health care preferred.

• Skills:
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Must be familiar with MS Word, Outlook and Excel.

• Referral bonus opportunities
• Generous paid time off (PTO)
• Health insurance plan for you and your loved ones, Medical, Dental, Life, and Disability. Effective day of hire.
• Employer-matched retirement saving funds
• Mileage reimbursement
• Tuition reimbursement for qualifying degrees
• Pre-tax flexible spending accounts (FSAs) for health care and dependent care
• Personal wellness and financial offerings
• Short Term Disability, Supplemental Life Insurance, Accidental Death & Dismemberment Insurance, Life Insurance, Long Term Disability
• Discounted movie tickets
• Monthly employee appreciation events
• On-site Fitness Center (Lynn office)

Since 1911, All Care has been expanding programs and services to meet the changing needs of the patients we serve. All Care’s dedicated health care professionals and caring staff provide the highest quality, compassionate services to patients and families throughout the North Shore, Eastern MA, Greater Boston & Merrimack Valley communities. All Care specializes in providing a full continuum of in-home services. From nursing and rehabilitation therapy to palliative and hospice care to private pay services and adult foster care, we offer solutions, resources, and assistance to each patient and family ensuring quality of life at every phase of need. All Care is Medicare certified and licensed by the Commonwealth of Massachusetts.